Outlook 365 inbox rule to redirect emails not working as expected

I am experiencing a problem with Outlook 365. Please read/follow the following steps to replicate the problem:

1. Create a regular user account ()
2. Create a shared user account ()
3. In the shared user account beta create an inbox rule that all messages will be redirected to user alpha.

IMPORTANT: Be sure to use the redirection option in the mailbox rule, no forwarding option.

Testing:

1. Send a test message from inside of the organization account () to beta
2. Send a test message from outside of the organization account (delta@???.org) to beta
3. Send a test message from alpha to beta

Results:

1. The test message has been delivered to beta's inbox as well as to alpha's inbox.
2. The test message has been delivered to beta's inbox as well as to alpha's inbox.
3. The test message has been delivered to beta's inbox only.

Conclusion:

It is unexpected behavior that message sent from alpha to beta is not redirected by the beta's inbox rule. Why is this happening? There is no loop that would prevent the redirection being processed. How can be this fixed?

1 Answer

Seems that it is by design. I tested a lot in my Outlook and got the same situation as you. Tring to found some documents to explain this, but could not found any information.