When I am selecting Public and Send Case Notifications from System Address, when adding a case comment, mails are going through my own mail id i.e. logged in person email id, not from default email id. May I know how to configure to send notification through system mail id.
2 Answers
Goto Setup -> App Setup -> Cases -> Support Settings and enable(check) the "Send Case Notifications from System Address" option.
"Send Case Notifications from System Address" setting is used to to specify that case comment, case attachment, and case assignment email notifications are sent from a system address. If you do not select this setting, case notifications will appear to be sent from the user or contact updating the case.
Go to Logged in user > My Settings(Left Panel) > Email > My Email Settings > Here change the email address
Now if the customer receives mail from this [email protected] mail id but the logged in user email id will be diffrent. Hope this helps
